Contact

If you have a query with an existing order please reply to your order confirmation email so that I can reply when I am at my desk and have the information I need to hand. 

If you need a response to a quick question whilst you are placing an order you can whatsapp me on 07739 885799, I'll try to respond there and then if I can. For more in depth queries, or for things that can wait until I'm at my desk, please email orders@thefernery.co.uk

My working hours are usually Monday - Friday 10am until 3pm.

Although I may be on Social Media at other times I will not reply to order queries until I am back at my desk. Please don't message me on social media if you have an order query - due to the volume of messages I receive each day you will get buried under others before I get back to my desk to reply, and I may miss something important! 

Please note my business address is my home, and is not open to the public, even for collecting or placing orders. More information on local deliveries can be found here.  

Thank you, 

Lisa